Bloomsbury Cleaners Terms and Conditions
These terms and conditions set out the basis on which Bloomsbury Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming a service, or allowing work to begin, the customer agrees to these terms. They are intended to be fair, clear, and practical, and to describe how our cleaning services are arranged, paid for, cancelled, delivered, and regulated. Nothing in these terms affects any rights that cannot legally be excluded under UK law.
In these terms, references to “we”, “us”, and “our” mean Bloomsbury Cleaners, and references to “you” and “your” mean the customer, client, or person placing the booking. These terms apply to all standard cleaning appointments, one-off cleans, scheduled visits, end-of-tenancy cleans, and other similar services unless a separate written agreement states otherwise. If there is any inconsistency between a written quotation and these terms, the written quotation will take priority only to the extent of that inconsistency.
We may update these terms from time to time to reflect changes in our services, business processes, or legal obligations. The version in force at the time of booking will normally apply to that booking unless a newer version is expressly agreed in writing. Continued use of our Bloomsbury Cleaners services after a change has been notified will be treated as acceptance of the updated terms.
1. Booking Process
A booking is formed when you request a service and we confirm availability and key details. Bookings may be made through approved channels, including written request, online form, email, or other agreed method. A booking is not final until we have accepted it. We may decline a booking if we are unable to provide the service safely, lawfully, or within the requested time frame.
At the time of booking, you must provide accurate information about the premises, the type of clean required, access arrangements, parking limitations, alarm codes if relevant, and any special instructions that may affect the work. This information allows us to allocate the right team, cleaning equipment, and duration. If material details are incomplete or incorrect, we may revise the price, reschedule the service, or in some cases cancel the visit without liability for delay.
Any quotation we provide is based on the information available at the time. If the actual condition of the property, the level of dirt, the size of the premises, or the required scope of work differs substantially from what was described, we may adjust the service charge or limit the work to the originally agreed scope. Where we reasonably believe the requested task is beyond our standard service or would create health, safety, or legal concerns, we may refuse part or all of the work.
2. Service Standards and Access
We will use reasonable care and skill when delivering our UK cleaning services. Our team will follow the agreed scope of work and work in a professional manner. However, cleaning outcomes can depend on the condition of the premises, the materials present, and the time available. Staining, damage, wear, or pre-existing defects may affect results. We do not promise restoration beyond what is realistically achievable by normal cleaning methods.
You are responsible for ensuring that we have suitable access to the premises at the agreed time. If access is delayed or prevented, we may charge for lost time, travel, or any reattendance required. Where keys, codes, fobs, or access instructions are provided to us, you confirm that you are authorised to do so. You should remove or secure valuables, cash, confidential papers, and fragile or sentimental items before the service begins.
We may use subcontractors or suitably trained personnel to perform some or all of the service. If we do so, they will be bound by obligations consistent with these terms. Our obligation remains to provide the service with reasonable care and skill, but we are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, transport disruption, accidents, emergencies, or interruptions to utilities.
3. Payments
All prices will be stated in pounds sterling unless agreed otherwise. Quotes may be based on hourly rates, fixed fees, or a combination of both. Unless otherwise specified, payment is due immediately upon completion of the service or in advance where a deposit or prepayment has been requested. We may require payment before attendance for certain Bloomsbury Cleaners services, including recurring bookings, short-notice appointments, or larger specialist jobs.
You agree to pay all charges properly due for the booked service, including any additional time, materials, or extra tasks that you authorise during the visit. If the service becomes more extensive than originally described, we will try to notify you before additional charges are incurred, but in urgent or fast-moving situations this may not always be possible. Any discount, promotion, or special rate applies only on the stated conditions and for the stated period.
We may accept payment by bank transfer, debit card, credit card, or other approved method. Any payment made by card or online means may be subject to verification checks. If a payment fails, is reversed, or is disputed without valid reason, we may suspend future services, recover collection costs, and charge reasonable administration fees where permitted by law. Late payment may result in interest and recovery costs to the extent allowed by the Late Payment of Commercial Debts legislation or other applicable law.
4. Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving reasonable notice. The exact notice period may vary depending on the service type, the size of the booking, and whether materials or staff have already been committed. If you cancel at short notice, fail to provide access, or are not present when attendance is required, we may charge a cancellation fee or the full service charge if we have already incurred costs or reserved the time specifically for your booking.
We may cancel or reschedule a booking where the premises are unsafe, unsuitable, inaccessible, or materially different from what was described. We may also cancel if we reasonably suspect illegal activity, hazardous conditions, infestation requiring specialist treatment, or a risk to our staff, equipment, or property. In such cases, any prepaid amount will usually be refunded or credited, minus reasonable costs already incurred where lawful.
Where we are delayed by circumstances beyond our control, we will take reasonable steps to notify you and attend as soon as practicable. Delays do not automatically entitle you to compensation. If a delay is significant and affects the usefulness of the service, we may offer a revised time, an alternative appointment, or a refund of the unused portion of the charge, depending on the circumstances.
5. Liability and Property
We accept liability for direct loss or damage caused by our negligence, fraud, or breach of these terms, subject to the limits set out below. We do not exclude liability where it would be unlawful to do so. However, we are not responsible for indirect or consequential losses, loss of profit, loss of opportunity, or loss arising from information not disclosed to us before the booking.
Before work begins, you should inform us of any items, surfaces, materials, or conditions that need special handling. This includes delicate fixtures, antiques, poor-quality finishes, loose fittings, water-sensitive materials, or areas that should not be cleaned with standard products. If you do not provide this information, we will not be responsible for damage resulting from hidden vulnerabilities that could not reasonably have been identified.
If any damage is alleged, you must notify us as soon as reasonably possible and provide sufficient details to allow investigation. We may request photographs, access to the area, and reasonable cooperation while we assess the issue. Any claim should be limited to the reasonable repair or replacement cost of the affected item, taking into account age, condition, and depreciation. We are not liable for pre-existing damage, ordinary wear and tear, or deterioration caused by unsuitable materials.
6. Customer Responsibilities
You must ensure the premises are in a condition that allows safe and lawful performance of the work. This includes ensuring electricity, hot water, and other necessary utilities are available unless we have agreed otherwise. You must also disclose any known hazards, including broken glass, exposed wiring, bodily fluids, chemicals, mould, pest activity, or sharp objects. If hazardous conditions are discovered, we may pause or stop the service until the situation is made safe.
You are responsible for obtaining any permissions required from landlords, managing agents, leaseholders, freeholders, or other third parties before the service begins. Where the booking involves shared spaces, communal access, or restrictions on cleaning hours, you must ensure that we are permitted to carry out the service in the agreed manner. Any breach of third-party rules caused by your failure to obtain consent will be your responsibility.
Where you ask us to move items, we will do so only where this can be done safely and without undue risk. We may refuse to move heavy, fragile, electrical, or valuable items. We are not responsible for items that were already unstable, poorly assembled, or improperly stored. You should also make sure pets are secured and that children are supervised during the appointment if needed.
7. Waste Regulations and Disposal
Any removal or disposal of waste connected with our service will be carried out in accordance with applicable UK waste regulations. We will not knowingly dispose of waste illegally, and we may refuse to remove materials that require specialist handling, licensing, or separate treatment. This includes hazardous waste, chemical containers, sharps, asbestos-related materials, medical waste, or any item that we reasonably believe is unsafe or prohibited.
If our service includes bagging, collection, or removal of general waste, you must accurately describe the type and quantity of waste in advance. Additional charges may apply where larger volumes, heavier items, or segregated waste streams are involved. We may need to use approved disposal routes, and you acknowledge that lawful disposal can involve sorting, transport, transfer notes, recycling requirements, or other compliance steps.
Where you request that items be removed from the property, ownership of those items must be yours or you must have authority to authorise disposal. Once waste has been lawfully removed and accepted for disposal, it cannot be recovered. We do not take responsibility for items left inside waste bags, boxes, or containers unless they were specifically identified and agreed for retention.
8. Complaints, Remedies, and Governing Law
If you are dissatisfied with any part of the service, you should notify us promptly so we can investigate and, where appropriate, arrange a remedy. Depending on the issue, remedies may include re-cleaning, a partial refund, or another reasonable solution. Any remedy will be assessed fairly and in proportion to the nature of the problem. A complaint will not automatically entitle you to a full refund if part of the service was correctly performed.
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, your local mandatory consumer rights may also apply where relevant. Any dispute arising from or relating to these terms or the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise.
If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in effect. No failure or delay by us in enforcing any right under these terms will operate as a waiver of that right. These terms form the entire agreement between you and Bloomsbury Cleaners for the booked service, unless another written agreement signed or confirmed by us states otherwise.
